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FAQ


  
FREQUENTLY ASKED QUESTIONS

• What`s the difference between a monogram and embroidery?
• What is proper monogram etiquette?
• How will I know what my monogram will look like?
• How is my order shipped?
• What is the lead time?
• What does the price include?
• Do you embroider more than monograms such as phrases, poems, etc?
• Is your monogramming and embroidering done in house?
• Can you include a card for gifts, gift wrap and/or gift boxes?

What`s the difference between a monogram and embroidery?
These terms are confusing to most. Embroidery is the stitching. Monograms are the three letters that are your initials. People often ask us to "monogram a name." A name can only be embroidered, not monogrammed. So, when you are choosing fonts or monograms, please keep in mind to only choose a monogram style if you are submitting initials. If you are submitting a name, choose a font style.

What is proper monogram etiquette?
There isn't a right or wrong order to monogram initials. The most common order for a girl or single lady is her first name initial followed by the last name initial and then the middle name initial. A boy or man can request a straight monogram in the order of his name. For example, the monogram would consist of the first name initial followed by the middle name initial and then the last name initial. Traditionally a monogram for newlyweds consists of the women’s initials with her new last name in the middle. It is also very common to use his and her first initials and their last initial in the middle.

How will I know what my monogram will look like?
If a certain letter doesn't look nice in a certain style, we will contact you before we embroider or monogram your item. We can suggest better styles with a better end result.

How is my order shipped?
In order to keep our shipping costs low, we prefer to use UPS ground service with delivery confirmation. If you need an order shipped very quickly, we will gladly ship your package via UPS or FedEx expedited. Just specify your preference when you place your order and we will contact you regarding the additional shipping charge.

What is the lead time?
Orders usually ship within one week. Shipping time varies from 5-10 days depending on where it is being shipped. The order is shipped from Georgia. Sometimes, we can accommodate a rush order. Please tell us your timeline if you need it in a hurry. Typically, there is a $5 rush fee when requested around peak order time such as holiday, graduations, etc. We usually ship in 10 days or less without the rush fee but please be sure to contact us if you need it more quickly and we'll do our best!

What does the price include?
The price includes a personalization or monogram for all of our products. If you want a date, phrase or design, please contact us by phone or email to discuss additional charges.

Do you embroider more than monograms such as phrases, poems, etc?
Yes, feel free to contact us.

Is your monogramming and embroidering done in house?
Yes, we do all of the monogramming and embroidering in our studio. With close attention to detail in every piece we personally create your special item.

Can you include a card for gifts, gift wrap and/or gift boxes?
Yes, we would be happy to gift wrap your item and send it directly to your gift recipient. We will happily handwrite your gift message and include it in the package. Please indicate that you want your gift wrapped, the gift message, and the address for delivery when you are checking out. There is an additional cost for wrapping and that will be added to your total cost. Your invoice will be shipped to you in a separate envelope.
 


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Nola
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